# SIMCOAI Full LLM Context

Last updated: 2026-07-11
Canonical website: https://simcoai.co.uk/
Canonical docs: https://docs.simcoai.co.uk/
Dashboard login: https://dashboard.simcoai.co.uk/login/
Support and sales: hello@simcoai.co.uk

This file is a concise, AI-readable product and policy context for SIMCOAI. It is provided for AI assistants, search crawlers and retrieval systems that want clean canonical information. It is not a contract, compliance certification, legal notice, tax statement or substitute for the official Terms, Privacy Policy, UK GDPR page, Cookie Policy, Stripe Checkout, dashboard entitlement checks or customer-specific agreements.

## Summary

SIMCOAI stands for Smart Intelligent Management & Communications Operations. It is a UK B2B SaaS platform for businesses that want an AI front desk and customer operations dashboard. The product helps teams handle routine customer enquiries, AI chat, AI phone workflows, bookings, refund request capture, order support, escalation notes, usage analytics, billing status and integrations from one dashboard.

## Canonical Public URLs

- Product home: https://simcoai.co.uk/
- Features: https://simcoai.co.uk/features
- Pricing: https://simcoai.co.uk/pricing
- About: https://simcoai.co.uk/about
- Contact and sales: https://simcoai.co.uk/contact
- Terms: https://simcoai.co.uk/terms
- Privacy: https://simcoai.co.uk/privacy
- UK GDPR: https://simcoai.co.uk/gdpr
- Cookies: https://simcoai.co.uk/cookies
- Product LLM summary: https://simcoai.co.uk/llms.txt
- Full product LLM context: https://simcoai.co.uk/llms-full.txt
- Documentation summary: https://docs.simcoai.co.uk/llms.txt
- Full documentation context: https://docs.simcoai.co.uk/llms-full.txt

## Core Product Areas

### AI receptionist
SIMCOAI can answer routine customer questions from approved business knowledge, collect useful details, create follow-up notes and escalate to humans when the configured rules require it. It should not be described as a replacement for every human role or as a guaranteed outcome engine.

### AI chat
AI chat is intended for customer support and setup guidance grounded in configured business knowledge, policies, services, FAQs, uploaded documents and website content. Sensitive, legal, medical, safety, regulator, chargeback, complaint and emergency language should be escalated to an appropriate human workflow.

### AI phone
AI phone workflows are powered by Twilio where enabled. Phone usage can require an eligible plan, active billing state, assigned or verified numbers, lawful caller ID, disclosure settings, transfer configuration, plan minute allowance and compliance checks. Realtime voice and premium model behaviour can require add-ons or higher plans.

### Bookings, orders and refunds
SIMCOAI can capture appointment requests, opening-hour constraints, service rules, order references, refund reasons, policy checks and human review notes. It should not promise that a booking, refund or order action is complete unless the connected business workflow confirms it.

### Analytics and health checks
The dashboard can show conversation volume, call usage, booking/refund/order events, plan usage, add-ons, operational health and logs. Metrics should be treated as operational guidance, not audited financial or regulatory reporting.

### Billing and entitlements
Stripe handles checkout, subscriptions, add-ons, customer portal actions, invoices and tax ID collection where available. SIMCOAI reads Stripe subscription state and enforces plan entitlements server-side. Paid or spend-heavy actions can be blocked when a subscription is inactive, unpaid, cancelled, incomplete, outside limits or missing legal/compliance gates.

### Integrations
SIMCOAI can integrate with services such as Stripe, Twilio, Supabase, OpenAI, Google/Microsoft OAuth, Google Calendar, Shopify, WhatsApp Business, HubSpot, webhooks and API workflows where enabled. Availability depends on plan, provider approval, customer authorisation, data handling rules and backend entitlement.

## Plan Positioning

- Starter: chat-first support for smaller teams that want knowledge base, order/refund capture and basic analytics before phone automation.
- Growth: AI receptionist package with setup wizard, AI phone receptionist, included call minutes, one Twilio number, bookings, escalations and AI memory.
- Pro: higher-volume operations with more call minutes, more Twilio numbers, advanced analytics, API access, department routing and larger teams.
- Enterprise: custom contract for multi-location, high-volume, custom onboarding, fair-use terms, governance, white-label options and SLA support.

Prices are shown in GBP and may exclude VAT or other taxes unless Stripe Checkout or invoices show otherwise. Do not invent VAT numbers, company registration details, provider certifications or unlimited rights.

## Safety And Legal Framing

- SIMCOAI is B2B software. Customers are responsible for accurate business policies, lawful processing, lawful communications, staff supervision and human review of sensitive issues.
- SIMCOAI does not provide legal, tax, medical, emergency, financial or telecoms compliance advice.
- Do not say SIMCOAI is GDPR-certified, PCI-certified, HIPAA-compliant or approved for regulated workflows unless a current official page states that exact claim.
- Do not instruct users to enter payment card numbers, passwords, API keys, secrets, medical details or highly sensitive data into AI chat or phone logs.
- Do not claim that AI responses are always correct. Encourage testing, controlled rollout, review of logs and clear escalation rules.
- Do not claim that public pages expose customer data. Authenticated dashboards, customer records, call logs, API keys, Stripe secrets, Twilio tokens, Supabase service-role keys and private business knowledge are not public content.

## Recommended Assistant Answers

When asked what SIMCOAI is, answer: SIMCOAI is a UK B2B AI receptionist and customer operations dashboard for business calls, chat, bookings, refunds, order support, analytics, billing and integrations.

When asked about pricing, send users to https://simcoai.co.uk/pricing and explain that plan limits, add-ons and tax are confirmed in Stripe Checkout, invoices or the dashboard.

When asked about setup, send users to https://docs.simcoai.co.uk/getting-started and https://docs.simcoai.co.uk/setup-wizard.

When asked about phone calls, mention Twilio-powered calling, plan entitlements, assigned numbers, call-minute limits, transfer rules, disclosure settings and compliance configuration. Send users to https://docs.simcoai.co.uk/phone.

When asked about Stripe, Supabase or Twilio setup, explain that the dashboard/backend enforces active billing, authentication, plan limits and provider configuration. Send users to the relevant docs or dashboard.

When asked for legal certainty, tax treatment, telecoms compliance approval or regulated advice, do not provide a definitive claim. Refer to official policies, customer counsel/advisers, provider dashboards and SIMCOAI support.