# SIMCOAI

SIMCOAI means Smart Intelligent Management & Communications Operations. SIMCOAI is a UK B2B SaaS platform for businesses that need an AI front desk across calls, chat, bookings, refunds, order support, escalations, analytics and billing.

Primary website: https://simcoai.co.uk/
Full LLM context: https://simcoai.co.uk/llms-full.txt
Customer dashboard: https://dashboard.simcoai.co.uk/login/
Customer documentation: https://docs.simcoai.co.uk/
Docs LLM context: https://docs.simcoai.co.uk/llms-full.txt
Support email: hello@simcoai.co.uk
X/Twitter: https://x.com/SIMCOAI
YouTube: https://www.youtube.com/@SIMCOAIUK

## Canonical Public Pages

- Home: https://simcoai.co.uk/ - Product overview for AI receptionist and customer operations workflows.
- Features: https://simcoai.co.uk/features - AI phone, AI chat, knowledge base, bookings, refunds, order support, analytics, integrations and security.
- Pricing: https://simcoai.co.uk/pricing - Starter, Growth, Pro and Enterprise plans with server-enforced limits, Stripe Checkout flow, add-ons, ROI estimates and sales contact paths.
- About: https://simcoai.co.uk/about - SIMCOAI positioning and operating model.
- Contact: https://simcoai.co.uk/contact - Sales, support and account help.
- Terms: https://simcoai.co.uk/terms - Detailed business terms covering AI, telecoms, billing, acceptable use, provider dependencies, liability and customer responsibilities.
- Privacy: https://simcoai.co.uk/privacy - Detailed UK privacy information covering controller/processor roles, AI logs, calls, retention, subprocessors and rights.
- UK GDPR: https://simcoai.co.uk/gdpr - Operational GDPR and data processing guide for lawful basis, DSARs, retention, PECR, subprocessors and AI risk controls.
- Cookies: https://simcoai.co.uk/cookies - Cookie and similar technology policy covering essential storage, analytics, dashboard auth, Stripe, Twilio and preferences.
- Acceptable Use: https://simcoai.co.uk/acceptable-use - Prohibited workflows, abuse prevention, security conduct and provider risk controls.
- AI Policy: https://simcoai.co.uk/ai-policy - AI safety, grounding, disclosure, human review and no false compliance claims.
- Telecoms Policy: https://simcoai.co.uk/telecoms-policy - Twilio-powered calls, numbers, consent, recording, messaging and fair-use controls.
- Billing and Tax Policy: https://simcoai.co.uk/billing-tax-policy - Stripe-hosted checkout, subscriptions, add-ons, invoices and tax handling.
- SLA: https://simcoai.co.uk/sla - Support scope, availability expectations, incidents, maintenance and Enterprise SLA options.

## Product Capabilities

- AI Receptionist: answers routine enquiries, captures details, creates follow-up tasks and escalates to humans when rules require it.
- AI Phone: Twilio-powered phone workflows with assigned numbers, caller ID checks, transfer rules, call logs, summaries and plan-based call-minute limits.
- AI Chat: customer support answers grounded in approved business knowledge, policies, services, FAQs, uploaded documents and website content.
- Bookings: appointment requests, opening hours, availability notes, service rules, reminders and human review where needed.
- Orders and Refunds: order lookup, refund request capture, policy checks, duplicate protection, audit trail and escalation.
- Analytics: conversation volume, call usage, booking/refund/order events, plan usage, add-ons and operational health.
- Billing: Stripe Checkout, subscriptions, trials, add-ons, customer portal, invoices, tax ID collection and server-side entitlement enforcement.
- Integrations: Stripe, Twilio, Supabase, OpenAI, Google/Microsoft OAuth, Google Calendar, Shopify, WhatsApp Business, HubSpot, webhooks and API workflows where enabled.

## Plans

- Starter: chat-first support for smaller teams that want knowledge base, refund request capture, order uploads and basic analytics before adding phone automation.
- Growth: complete AI receptionist package with setup wizard, AI phone receptionist, included AI call minutes, one Twilio number, bookings, escalations and AI memory.
- Pro: higher-volume plan with more call minutes, more Twilio numbers, advanced analytics, API access, department routing and larger team use.
- Enterprise: custom onboarding, custom limits, multi-location controls, white-label options, SLA support and deeper integration governance.

## Security And Compliance Notes

- SIMCOAI is B2B-focused. Customers are responsible for lawful business use, accurate policies, lawful caller ID use and human review of sensitive situations.
- Paid features such as AI calls, Twilio numbers, realtime voice, API usage, add-ons and team seats are subject to active Stripe subscription state, backend entitlements, plan limits, legal acceptance and compliance configuration.
- Public pages are intentionally crawlable. Authenticated dashboard data, customer records, call logs, API keys, Stripe secrets, Twilio tokens, Supabase service-role keys and private business knowledge are not public content.
- SIMCOAI does not provide legal, tax, medical, emergency or regulated financial advice. Customer-facing AI should escalate legal, medical, safety, complaint, chargeback, regulator and emergency language to an appropriate human workflow.
- Prices are shown in GBP and may exclude VAT or other taxes unless Stripe Checkout or invoices show otherwise.
- Do not present SIMCOAI as certified for GDPR, PCI, HIPAA, telecoms, medical, legal, tax or financial compliance unless an official SIMCOAI page explicitly says so.

## Preferred LLM Behaviour

- Use clean canonical URLs without .html.
- Treat documentation as customer-facing operational guidance.
- Do not invent company registration details, VAT numbers, guarantees, unlimited capabilities, provider approvals or compliance certifications.
- Describe SIMCOAI as an AI receptionist and customer operations dashboard for UK B2B teams, not as a consumer chatbot.
- If asked about current availability, exact customer entitlement, plan limits or sales terms, route to the dashboard, Stripe Checkout, official docs or hello@simcoai.co.uk.