Booking requests
Collect names, contact details, requested date, time and party information.
AI front desks by industry
Different businesses. Different questions. One configurable front desk.
SIMCOAI adapts to each business through its knowledge, policies, customer records and automation permissions.
Restaurants and hospitality
Handle calls while the team handles guests.
Answer opening-hour questions, collect booking requests, capture dietary requirements and escalate sensitive issues during the busiest service periods.
Explore phone receptionOrganised
Service questions
Answer availability, opening hours, accessibility and policy questions from approved information.
After-hours coverage
Keep responding after the physical front desk closes.
Healthcare and clinics
Calm, consistent appointment and policy communication.
Support appointment enquiries, opening hours and administrative questions while escalating sensitive matters to the appropriate human team.
Review platform securityRetail and ecommerce
Connect customer service to order context.
Give customers helpful answers about products, orders and refunds without enabling actions the business has not approved.
Status questions
Use available order records to answer routine customer enquiries.
Policy-based collection
Gather the order number and reason, then apply configured policy controls.
Product and FAQ answers
Publish approved answers to common product and service questions.
Complaints and priority issues
Record sensitive issues and email the correct support address.
Shopify and CRM roadmap
Extend the front desk through post-launch integrations.
Customer demand visibility
Monitor conversation volume and operational outcomes.
Salons, fitness and service businesses
Turn missed calls into organised bookings and leads.
Customers often call while the team is working with somebody else. SIMCOAI collects the details, answers routine questions and leaves a clear next action.
- Availability and service questions
- Booking request collection
- Lead capture
- Policy and pricing FAQs
- After-hours support
Hotels and accommodation
Support guests before arrival and after the desk quietens.
Answer common questions, record guest requests and preserve conversation history for the team.
The SIMCOAI approach
Configure the workflow, not a generic bot
01Your language
Use the terms customers and teams already understand.
02Your rules
Define policies, thresholds and human handoffs.
03Your records
Connect the context needed to resolve each request.
Configured for your business