Pricing built for real front-desk operations.
Choose chat-first support, add AI phone reception, or scale into advanced analytics, API access and multi-location governance. Stripe handles checkout; SIMCOAI enforces plan limits server-side.
Prices are shown in GBP and exclude VAT or taxes unless Stripe Checkout shows otherwise.
Every plan connects the pieces that usually drift apart.
Billing, voice, chat, records, analytics and compliance gates work from one dashboard, with provider status and plan limits checked in the backend.
AI chat support
Answer FAQs, collect details and route customer tasks from reviewed business knowledge.
AI phone reception
Twilio-powered calls, assigned numbers, call logs and escalation paths where your plan allows it.
Statistics and outcomes
Track conversations, call minutes, usage, escalations, workflow captures and plan pressure.
Human-safe handoff
Complaints, safety, payment details, legal/regulatory topics and uncertain answers move to humans.
Compare the real operational limits.
These limits are enforced server-side. Browser state is never treated as the source of billing truth.
| Capability | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|
| Best for | Chat-first launch | AI receptionist | Departments and scale | Custom governance |
| Monthly conversations | 1,000 | 5,000 | 25,000 | Fair-use contract |
| AI call minutes | 0 | 250 | 1,500 | Custom or unlimited options |
| Twilio numbers | 0 | 1 | 5 | Custom or unlimited options |
| Team members | 1 | 3 | Unlimited | Unlimited |
| API access | Limited | Limited | Included | Custom limits |
| Analytics | Basic | Operational | Advanced | Custom reporting |
| Onboarding | Self-serve | Guided docs | Priority queue | Dedicated |
Fast for buyers, strict in the backend.
SIMCOAI never trusts a price, plan or entitlement sent from the browser. Checkout starts server-side, Stripe processes billing, then webhooks update feature access.
- Pick a planPublic pricing sends plan and billing period only.
- Create Checkout SessionThe API maps that choice to configured Stripe Price IDs.
- Stripe collects billingPayment method, invoices, address and tax details stay in Stripe-hosted UI.
- Webhook syncSubscription, trial, invoice and add-on state sync back to Supabase-backed records.
- Feature gatesPhone, API, add-ons and usage-heavy features check entitlements on every protected action.
One front-desk system, not separate tools.
SIMCOAI ties calls, chats, records, billing and escalation into one workflow so teams can scan what happened and act quickly.
Estimate avoided admin pressure.
Use a simple model to compare staff time and recovered enquiries. This is an estimate, not financial advice or a guarantee.
Actual results depend on call volume, conversion, staffing, configuration and whether customers need human judgement.
Upgrade only the capabilities you need.
Add-ons are Stripe-backed subscription items and remain disabled when billing or entitlement checks fail.
For Enterprise, high-volume calls, multi-location rollout or regulated workflows.
We will review usage expectations, Twilio number strategy, compliance wording, integrations, onboarding, support coverage, data handling and fair-use terms before proposing a contract.
Clear before checkout.
Short answers for the decisions that usually slow teams down.
Do I need a Twilio number?
Only phone plans need Twilio numbers. Starter is built for AI chat and dashboard workflows without phone automation.
Can I change plan later?
Plan changes, payment methods and invoices are handled through SIMCOAI and Stripe-hosted billing flows where available.
What happens at limits?
The API checks conversations, call minutes, numbers, API keys and add-ons server-side before cost-heavy or customer-facing work runs.
Is Enterprise unlimited?
Enterprise can include unlimited options, but usage is governed by contract, fair-use, telecoms compliance and onboarding review.
Are taxes included?
Prices are shown in GBP and may exclude VAT or other taxes unless Stripe Checkout or invoices show otherwise.
Can SIMCOAI handle regulated workflows?
Regulated, medical, emergency, payment-card, debt or marketing workflows require review and may need custom terms or remain disabled.
Plans and add-ons are handled through Stripe Checkout.
SIMCOAI checks your plan and usage server-side. Stripe securely handles payment details, tax ID collection and invoices. Existing subscriptions can be managed from the Stripe Customer Portal where available.