Contact SIMCOAI

Get the right help quickly.

Sales, setup, billing, AI phone, launch planning and support requests are routed with context so the right SIMCOAI team can respond faster.

Support line

Or just ring us.

Open to anyone with a SIMCOAI account. You will be asked to press 1 for help with your account or 2 to speak to a person.

Call SIMCOAI support

+44 7576 569444

Press 1 for help with signing in, your plan, billing or how something works. Press 2 at any point to reach a person. If nobody is free we take your number and ring you back rather than leaving you on hold.

Calls are answered by a digital assistant and may be recorded. We will never ask you for a password, a sign-in code or card details on this line, and it cannot discuss anything specific about your account because it has no way to confirm who is calling — that goes to a person.

Sign-in codes by text

The same number sends your six-digit sign-in code if you choose to receive it as a text rather than by email. Reply STOP to any of those messages and we will stop sending them.

This number is for support calls and sign-in codes. It is not monitored for replies, so anything you text to it is answered with a pointer to somewhere that is.

Customer success hub

Tell us what outcome you need, not just which inbox to use.

Every enquiry should arrive with enough context to become useful action: plan, urgency, account email, affected page, provider and launch goal.

Launch planning

Map your calls, chats, bookings, support topics and AI handoff rules before going live.

Request launch help

Sales and Enterprise

Review volume, locations, procurement, support expectations, provider setup and fair-use terms.

Talk to sales

Existing customer support

Include the account email, dashboard page, error text, affected provider and urgency so support can triage.

Send support request

Setup helpDashboard, knowledge, AI policy and launch readiness.

AI phonePhone numbers, calls, routing, voice and compliance setup.

BillingStripe checkout, invoices, plans, add-ons and subscription questions.

Priority issuesAccess, outage, security, legal or customer-impacting problems.

Customer success operator reviewing support requests — **Straight to the right team**Your request goes directly into our support queue with the context needed for a fast, accurate answer.

Fastest path

Existing customers should include the account email and run the dashboard Health Check first when possible.

Open Health Check

Self-serve docs

Setup, AI chat, phone, billing, integrations and troubleshooting guides are available immediately.

Troubleshooting docs

Secure form first

Send account, page, issue, provider and urgency through the SIMCOAI API so support receives structured context.

Use support form

Found a bug?

Report a specific problem with a description, severity and optional diagnostics so our team can reproduce and fix it.

Report a bug

Helpful links

Find answers before you wait for a reply.

The docs cover setup, AI chat, AI phone, billing, API, security and deployment.