Phone and messaging features touch regulated networks and customer trust. This policy sets the operational baseline for using SIMCOAI telecoms features.
This policy is product information, not legal advice. Customers should take their own advice for regulated, sensitive or high-volume use cases.
No matching sections found.
Use only numbers assigned, verified or authorised for your account. Do not spoof caller ID, misrepresent location, or use numbers in ways carriers or regulators prohibit.
Number availability, portability and regulatory requirements vary by country and provider.
You are responsible for call disclosure, recording notices, marketing consent, do-not-contact lists, quiet hours and sector-specific communication rules that apply to your business.
SIMCOAI may provide fields or templates, but your business must decide the final legally appropriate wording.
Recordings, transcripts and summaries should be enabled only when lawful and useful. Keep retention short and avoid collecting unnecessary sensitive data.
Payment card details, health information and highly sensitive matters should move to secure human or provider flows.
SMS, WhatsApp, RCS or similar messaging may require sender registration, templates, opt-out handling, content review and provider approval.
Do not use messaging features for unsolicited marketing or prohibited content.
Test transfer numbers, escalation contacts, business hours and fallback behaviour before public launch. Critical or urgent workflows need human backup.
SIMCOAI may fail closed when entitlement, compliance or provider checks are incomplete.
AI call minutes, numbers, outbound attempts, realtime voice and unlimited options are controlled by plan, add-ons, fair-use terms and provider capacity.
Enterprise high-volume usage needs written review before marketing or production load.
Twilio, carriers and other providers may filter, block, delay, suspend or reject traffic. SIMCOAI may surface provider errors but cannot guarantee carrier delivery or call quality in every scenario.
SIMCOAI may disable telecoms features for abuse, unpaid billing, suspicious traffic, compliance gaps, provider requests, security incidents or customer risk.