Calls and phone numbers
Connect Twilio numbers, configure greetings and transfers, review transcripts and summaries, and monitor call outcomes.
Complete customer operations
One AI workspace. Every routine customer task.
Give calls, conversations and customer workflows the same approved knowledge, policies and operating rules.
AI conversations
Answer customer questions using business context while recording conversation history for operational review.
Knowledge base
Maintain services, policies, FAQs, locations, opening hours and detailed operating information in one place.
Bookings and requests
Collect structured booking requests, validate refund requests and escalate urgent or restricted cases.
Orders and API
Track products and orders, then connect external systems through scoped SIMCOAI API keys on eligible plans.
Analytics and controls
Measure demand and outcomes while plan, user, API scope and server-side entitlement controls protect access.
Operational timeline
See what the AI did, not just what it said.
A customer asked to move tomorrow's appointment.
Booking request captured and business rules checked.
The customer requested confirmation by email.
Notification event created for the configured team.
Controlled automation
Actions remain visible and reviewable.
Bookings, refund requests, escalations and notifications are stored as business events. Automations are enabled by plan and configuration, not by browser UI alone.
- Server-enforced entitlements
- Business-specific policies
- Human escalation paths
- Activity and notification history
- Advanced memory on eligible plans
Turn your business knowledge into a working front desk.
Start on Starter or unlock phone AI and Setup AI with Growth.