This policy explains how SIMCOAI handles subscriptions, payment flows, tax information and feature access. It avoids tax guarantees and keeps payment details in Stripe-hosted flows.
This document forms part of your agreement with SIMCOAI LTD. It is not legal advice for your own business; take independent advice for regulated, sensitive or high-volume use cases.
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SIMCOAI uses Stripe Checkout and the Stripe Customer Portal where available for payment methods, invoices, tax IDs, coupons, subscription changes and billing recovery.
Do not send card details through chat, voice, email or support tickets.
Subscriptions may begin with a trial period. Where a trial applies, a payment method is collected at checkout but is not charged during the trial. If the subscription is not cancelled before the trial ends, billing begins automatically.
Where pay-as-you-go is enabled on your account, usage beyond a plan allowance may be charged as overage on the same payment method and shown on your invoices. Where it is not enabled, the metered capability may stop instead. Your dashboard usage panel is the authoritative view of consumption against allowance.
Phone numbers carry a monthly charge per number, separate from plan fees. If you cancel your subscription, any phone numbers and active add-ons on your account are released and cancelled automatically as part of cancellation, so they stop being billed — you do not need to release them yourself. You can also release a number you no longer need at any time from the dashboard, without cancelling your whole plan; a released number cannot be reclaimed if you rejoin later.
Prices are shown in GBP and may exclude VAT or other taxes unless checkout or the invoice indicates otherwise. Add your company billing details and VAT number before your first invoice where possible: details added afterwards do not retrospectively amend invoices already issued. SIMCOAI does not provide tax advice.
Prices are shown in GBP unless stated otherwise and may exclude VAT or other taxes unless Stripe Checkout or invoices show otherwise.
Customers are responsible for accurate billing address, tax status and any reverse-charge, exemption or accounting treatment that applies to them.
Trials may require legal acceptance, business-use confirmation, payment setup or other checks. Trial features can be limited, withdrawn or converted according to the chosen flow.
If billing fails, paid features may be restricted while billing recovery remains accessible.
Add-ons are monthly subscription items billed through Stripe alongside your base plan. An add-on activates once payment is confirmed and pauses automatically if payment fails, the base subscription lapses or a required approval is withdrawn; it resumes when billing is back in good standing.
Add-on prices, allowances and any fair-use conditions are shown at checkout. Removing an add-on takes effect at the end of the current paid period unless stated otherwise.
Prepaid credit is bought in advance and is drawn down as you use the service. It is consideration for future service usage on your account, not a deposit, stored-value instrument or general-purpose payment method, and it cannot be transferred to another account or withdrawn as cash.
When your credit reaches zero, chargeable activity that relies on it stops rather than continuing and creating a balance you have not seen. Your subscription and its included allowances are unaffected and continue as normal.
Automatic top-up is switched off unless you enable it. If you enable it, you authorise us to charge your saved payment method for the amount you set whenever your balance falls to the trigger you set. That authorisation is limited by a monthly ceiling you choose, and we will stop attempting further automatic top-ups after repeated failed charges until you intervene. You can disable automatic top-up at any time, and a configuration that would immediately re-trigger itself is refused rather than charged.
We do not currently apply an expiry period to unused prepaid credit. If we introduce one we will give you advance notice and the opportunity to use or seek a refund of the affected balance. Refunds of unused credit are handled under the refunds clause below and under your statutory rights where they apply.
Your subscription, trial and add-on status update automatically from Stripe as soon as payment events are confirmed, so the features and allowances in your dashboard always reflect what you have paid for.
If your dashboard does not reflect a recent payment or change within a reasonable time, use the Sync with Stripe control on the Billing page or contact hello@simcoai.co.uk and we will correct it promptly.
SIMCOAI is a business-to-business service, so consumer cooling-off rights do not normally apply. Except where required by law or expressly stated in the Terms of Service (for example pro-rata refunds on material changes, plan retirement or prolonged force majeure), fees for periods already started are non-refundable. Any goodwill credit is at our discretion and does not create a precedent.
If you believe an invoice is wrong, contact hello@simcoai.co.uk within 30 days of the invoice date and we will investigate promptly; undisputed amounts remain payable. Raising a card chargeback without first contacting us may result in suspension of paid features while the dispute is resolved. Nothing in this policy affects rights that cannot lawfully be excluded.
Invoices and billing history may be retained for accounting, tax, audit, fraud prevention and legal reasons. Account deletion does not automatically remove records that must be retained.
Contact hello@simcoai.co.uk from the business account email for billing help. Include business name, Stripe invoice/session reference if available, plan and the issue date.