Which plan should I choose?
Starter is best for chat-first support. Growth is for businesses that need an AI phone receptionist and included call minutes. Pro is for higher-volume operations with more numbers, analytics and API access. Enterprise is for custom limits, onboarding and SLAs.
Can SIMCOAI transfer to a human?
Yes, when transfer numbers and escalation rules are configured. You should test every handoff path before sending real customers through it.
Why does call voice depend on plan?
Starter has no phone voice. Growth and Pro include SIMCOAI Voice — with SIMCOAI Auditus Vivus 1 for turn-taking and SIMCOAI Auditus Certus 1 for recognition — for a more natural, interruptible call experience, with a standard SIMCOAI Vocatio voice as a fallback. The SIMCOAI Voice add-on expands the voice pool and provider usage. Voice behaviour still depends on the caller, network and provider conditions.
Are prices inclusive of VAT?
Prices are shown in GBP and may exclude VAT or other taxes unless Stripe shows otherwise during checkout or on invoices.
Are named third-party connectors live?
Named third-party connectors become available once your account setup, provider authorisation, billing and compliance review are complete.
Can I choose the AI phone voice?
Yes. In Call Studio you can pick a fixed voice (Amy, Alice, Lily, Daniel or George) or Random to rotate per call. The core SIMCOAI Speech and SIMCOAI Voice stack is included on Growth, Pro and Enterprise; the SIMCOAI Voice add‑on adds premium voices and larger usage.
What is pay-as-you-go?
Optional, capped overage billing. You set a monthly cap and a hard stop, and usage can continue past your included allowance up to those limits — never unlimited, and never beyond your hard stop. See Billing.
Is my data used to train AI?
Your business data is used to answer your customers, not to train shared models. See our Privacy Policy and AI Policy for details, and note that AI outputs are provided as‑is — you review money‑moving actions before they take effect.
How do I sign up?
Use Start free trial to create an account with an email and password, or continue with Google or GitHub. See Getting Started for the full setup path.
Can I add two-step verification?
Yes, from Security → Two-step verification in the dashboard — it is fully self-service. See Account Security for enrollment order and what happens if you remove your last method.
What is the difference between cancelling and moving a booking?
They are handled as two different requests. Cancelling ends the booking; moving keeps it and changes the time. A caller is never told a booking was cancelled when they only asked to move it, or that a new booking was created when they asked to cancel. See Bookings and Cancelling.
How do I get help?
Use the dashboard health check, troubleshooting guide and logs first. For account-specific help, email [email protected] from the business account address.