Common add-ons
Availability can vary by plan, provider approval and compliance status. An add-on pauses automatically if its subscription is not active, and resumes as soon as billing is back in good standing.
Premium AI Models
Unlocks the Premium model profile on SIMCOAI-managed providers for complex policy, setup and reasoning work. Pro includes a limited premium allowance; this add-on adds premium usage units, with pay-as-you-go caps for overages. Separate from SIMCOAI Voice.
SIMCOAI Voice
The SIMCOAI Vox Artis 1 pool, richer voice controls and a larger fair-use allowance of SIMCOAI Speech and SIMCOAI Voice usage.
Unlimited Calls
Commercial add-on for businesses that need a much larger, fair-use call minute pool.
Extra Number
An additional phone number where compliance and account limits allow it.
Browser Callback Pro
Call customers back from your browser, showing your own number, without giving out a personal mobile.
Review Request Controls
Ask customers for a review after you have dealt with them, with your own wording and follow-up timing.
Unlimited Conversations
Removes the monthly limit on customer conversations, for businesses handling high volumes.
White Label Agency Mode
Invite other SIMCOAI accounts into a managed portfolio, with a read-only summary of their plan, usage and open items — never their own customers’ data.
Website Scanner
Reads your website and turns the pages into answers your receptionist can use. You review everything before it goes live.
Document Scanner
Turns your own documents into answers your receptionist can use, with a review step before anything is published.
WhatsApp Business
Message a customer on WhatsApp straight from their order, refund, booking or escalation. Sending only for now — replies are not read back into SIMCOAI yet.
Dashboard Theme Packs
Change how your dashboard looks, with a set of professional colour themes and layout options that stay saved to your account.
AI Email Automation
Automatic follow-up emails to your customers at the right moment, with unsubscribe handling and a record of everything sent.
Workflow API Messages
Send refunds, bookings, escalations and orders straight into your own systems as they happen, with automatic retries and a full record of what was sent. See Webhooks.
Shopify Commerce Sync
Connect your Shopify store so SIMCOAI can be authorised to act on your behalf. Order and customer sync is not built yet.
HubSpot CRM Sync
Connect your HubSpot account so SIMCOAI can be authorised to act on your behalf. Contact sync is not built yet.
Google Calendar
Connect a Google Calendar so SIMCOAI can be authorised to act on your behalf. Reading or writing events is not built yet.
Messaging review
Messaging workflows require sender setup, consent rules and provider checks before customer use.
Webhook and API work
Approved API and webhook workflows can route records to authorised systems where enabled.
Add-ons that need extra checks
Messaging, marketing, healthcare, card capture, debt collection and emergency-related claims need extra approval or must remain disabled until the right compliance setup exists.
- Marketing message templates
- US A2P 10DLC or toll-free SMS
- Healthcare or PHI workflows
- Card-payment capture in chat or voice
- Debt collection or regulated advice
- Emergency response claims
SIMCOAI Voice
Every plan except Starter already includes the core SIMCOAI Voice stack — SIMCOAI Auditus Vivus 1 turn‑taking, SIMCOAI Auditus Certus 1 transcription and SIMCOAI Voice — on answered calls. The SIMCOAI Voice add‑on unlocks SIMCOAI Vox Artis 1 options and a larger fair-use monthly voice allowance. Starter plans should upgrade to Growth or higher for phone voice.
Details, checkout and pay-as-you-go
Open any add‑on’s Details to see exactly what it includes before adding it; it is billed through Stripe alongside your plan. If you would rather pay only for occasional overage than commit to an add‑on, consider capped pay‑as‑you‑go.
How add-ons are billed
Most add-ons are Stripe subscription items. They remain disabled if payment fails, the base plan is cancelled or your account reaches a protected usage limit.
Use Customer Portal for billing changes.
Refresh the dashboard after adding an add-on.
Run a test before advertising a new customer channel.