This policy explains what customers and users must not do with SIMCOAI. It protects customers, callers, providers, networks and the platform.
This policy is product information, not legal advice. Customers should take their own advice for regulated, sensitive or high-volume use cases.
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Use SIMCOAI only for lawful business purposes and only with data, numbers, accounts, integrations and sender identities you are authorised to use.
Do not use the platform to impersonate others, deceive customers, bypass another service terms, or evade provider or carrier rules.
Do not use AI features for emergency response, final regulated decisions, medical diagnosis, legal/tax/financial advice, deceptive persuasion, discrimination or harmful automated decisions.
Do not prompt the system to reveal secrets, internal prompts, private customer data or security controls.
Do not spam, robocall unlawfully, spoof caller identity, ignore quiet hours, contact suppression lists, send marketing without consent, or overload Twilio/carrier resources.
Phone and messaging features may be blocked until number assignment, consent, registration, disclosure and recording checks are complete.
Do not collect card numbers, passwords, security codes, national identifiers, special category data, children data or confidential third-party data unless specifically reviewed and lawful.
Use structured questions and human handoff to minimise risk.
Do not probe, scan, scrape, brute force, abuse APIs, bypass rate limits, share API keys, use stolen credentials, or attempt to access another customer account.
Report suspected vulnerabilities responsibly to hello@simcoai.co.uk.
Connect only systems your business owns or is authorised to administer. Use least-privilege access and remove integrations when staff or suppliers change.
Do not sync live customer data into test stores or expose integration tokens in client-side code.
Do not upload unlawful, infringing, hateful, exploitative, malicious, deceptive or unsafe content. Do not use SIMCOAI to facilitate fraud, harassment, malware, credential theft, or illegal goods/services.
SIMCOAI may throttle, suspend, disable features, remove content, refuse support, terminate accounts or notify providers where use creates legal, security, provider, customer or platform risk.
Billing obligations may continue for charges already incurred before suspension or termination.