Fee-earners are in meetings or in court
The people best placed to take a new enquiry are also the least available.
A new client who reaches voicemail usually calls the next firm.
A prospective client's first call is often the moment that decides whether they instruct your firm at all — and it's exactly the kind of call that gets missed during a hearing or a client meeting. SIMCOAI answers every call, books consultations from your real diary, and never discusses the specifics of a case.
The problem
First impressions are made on a call nobody was free to take.
A missed enquiry call rarely gets a second attempt — it just goes to a competitor.
New enquiries need the right first questions
The area of law, urgency and basic facts need capturing accurately before anyone can triage it.
Existing clients call with case updates
A current client asking about their case needs routing to the right person, not a generic response.
What SIMCOAI does
Built from your real diary, your real intake process.
Nothing here is generic — it only offers what your dashboard says is true.
Captures new enquiries properly
The area of law and basic facts a caller gives are recorded accurately, so a fee-earner can triage without a callback just to ask what it's about.
Books consultations from real availability
Initial consultations are offered against your actual diary, not guessed at.
The caller confirms before it's booked
A booked consultation is read back and confirmed before it lands in your diary.
Existing clients are recognised
A number that's called before is matched to a client record, so their file reference is already available to whoever picks it up.
Every call is on record
What was asked and booked is logged, not relayed from memory between meetings.
Never legal advice or case discussion
SIMCOAI does not give legal advice, discuss the merits of a case, or comment on outcomes — it captures details and books appointments, and hands anything requiring judgement to a person.
Common questions
What law firms ask before setting this up.
Will it give legal advice or discuss a case?
No. It never gives legal advice or discusses case specifics — anything beyond capturing basic details and booking is handed to a person.
Can it capture the area of law for a new enquiry?
Yes — whatever intake questions you've set up in your dashboard, so a fee-earner can triage properly.
Does it recognise an existing client?
Yes. Returning numbers are matched to a client record.
What happens if a caller wants an update on an ongoing case?
That's routed to a person — SIMCOAI doesn't discuss case status or outcomes itself.
More
The features behind this.
Bookings
Appointments offered and taken from your real timetable, with double-booking prevented.
Escalations
Safety, complaints and payment topics handed to a person, never automated.
Customer records
One record per customer, and returning callers recognised before they speak.
Ready to try it
Hear it before you set anything up.
The voice demo runs live in your browser, no signup needed — try a call shaped like the ones you actually get.