Understand
Read approved business knowledge, policies and customer context.
AI customer service
Customer support that understands the order, policy and next action.
SIMCOAI answers customer questions with business-grounded AI and turns routine support into structured operational work.
From question to outcome
AI customer service should do more than generate a reply.
Verify
Search orders and operational records where the business permits access.
Organise
Create refund requests, bookings or escalations with complete details.
Notify
Email the business support team and preserve the conversation log.
Order and refund support
Give customers useful answers without exposing uncontrolled actions.
Starter includes order support and refund requests. Businesses can later enable separate read, update, approval and Stripe-execution permissions.
- Manual and CSV order records
- Customer and order search
- Policy-based refund collection
- Duplicate-safe automation events
- Operational email notifications
Customer service capabilities
Useful support across the full customer journey.
FAQ and policy answers
Respond from approved knowledge instead of inventing business information.
Order status support
Use available order records to answer relevant customer questions.
Structured refund requests
Collect order number, customer reason and relevant details.
Appointment requests
Capture service, date, time and contact information.
Priority issue handling
Recognise complaints, legal issues and manager requests.
Conversation logs
Retain customer messages and AI replies for team review.
The SIMCOAI approach
Support designed around resolution
01Grounded
Answers use your knowledge, policies and records.
02Permissioned
Each read, update and approval capability is controlled.
03Visible
Every request and outcome remains reviewable.
AI customer service free trial
Start answering routine customer questions today.
Starter includes AI chat without phone numbers or the setup assistant.