Our features page listed what SIMCOAI does but never explained how any of it behaves in practice — which is exactly what you need to know before trusting it with your phone line. There are now detailed pages on bookings, customer records, refunds and orders, and escalations.
Each one sets out what happens step by step on a real call, what you control, and, deliberately, where SIMCOAI stops and hands over to your team. The refunds page says plainly that the AI never approves a refund and never takes card details; the customer records page explains why recognising a caller and confirming who they are is treated as two different things.
We also fixed a small fault on three pages that told screen readers they were the About page when they were not.