On Pro you can send a customer a secure link to upload photos of a damaged or wrong item. Every link listed on the refund or order it belonged to was broken. Copying it, opening it or sending it on took the customer to a page saying the link “was not found or has been revoked” — when nobody had revoked anything. The address the dashboard displayed was not the address that had been issued, so it could never have worked, and the wording sent customers back to you looking for something that had not happened.
Links shown in the dashboard are now the real ones, and we checked them by opening them. Alongside that: a link that has simply run out of time now says it has expired rather than blaming a revocation, and gives the date; you can withdraw a link deliberately, and a customer following a withdrawn one is told exactly that and to ask you for a new one; and you can email an existing link again without creating a second one. Links you send from now on last seven days and the panel shows when each one runs out.