Asking the AI to confirm the details before ending a call — a sensible thing to do, and something people ask for often — got a generic reply about passing details to the team instead of the booking itself. The AI only recognised the request when it was phrased in one particular way, and any other wording fell through. It now reads back the service, the time, the name and the contact number it has recorded, and says plainly that a booking is not confirmed until your team approves it.
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