Ring SIMCOAI support and the everyday questions are now answered straight away rather than after a pause. Asking how to reset a password, where invoices are, how to cancel, how to get set up, or how two-step verification works used to mean waiting two to three seconds in silence. Those answers now come back in a fraction of a second.
The reason for the wait was that the line worked every answer out from scratch and then had to put it into speech before you heard anything — on questions whose answer never changes. Those answers are now ready before you ring.
It can also do more. It can tell you how to set up two-step verification and what to do if you have lost the phone your codes are on, where to find invoices and update a declined card, how cancelling works, and what to check first if your receptionist is not answering calls — and during an incident it will tell you that instead. Asking to speak to a person now puts you through straight away, rather than telling you which button to press; pressing 2 still works at any point.
Anything outside that is still a proper conversation, so the line has not become a menu.