It has a real voice now. The support line used to answer in a basic computer voice. It now uses the same natural voice as the receptionist itself, and because the things it says on every call are prepared in advance, it answers straight away rather than pausing to think.
It is quicker throughout. The menu responds in a fraction of the time it used to, and one-word answers like “two” or “a person” are picked up as soon as you finish saying them instead of after a pause.
Three things it can now actually do, rather than just discuss. It will tell you whether SIMCOAI is having a problem right now, checked live rather than guessed. It will text you a link to the page you need, sent to the phone you are calling from — far easier than being read a web address. And it can tell you what the plans cost.
It knows when to let you go. Saying “that’s everything, goodbye” or “ok, bye then” now ends the call properly — before, some ways of saying goodbye left the line open. Calls also have a sensible maximum length, and anything that reaches it is passed to a person with a callback rather than simply cut off.
Pressing 2 still reaches a person at any point, and it always will.