Data protection in an AI front desk.
SIMCOAI provides controls and infrastructure to help businesses operate customer communications responsibly.
1. Framework
SIMCOAI LTD aims to process personal data in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018. This page provides general platform information and is not legal advice.
Data protection by configuration
The platform provides access controls, operational permissions, retention tools and logging. Customers must select and maintain configurations appropriate to their processing activities.
2. Controller and processor roles
Customer businesses generally determine why and how their customer data is processed and therefore act as controllers. SIMCOAI LTD generally acts as processor for that data. SIMCOAI LTD acts as controller for its own account, billing, security, sales and support activities.
3. Data protection principles
The platform is designed to support purpose limitation, data minimisation, accuracy, retention control, security and accountability. Businesses can configure knowledge, permissions, operational workflows and notifications, and can review or remove many records through the dashboard.
4. Customer responsibilities
Customers are responsible for responding to their data subjects and ensuring SIMCOAI is suitable for their sector, data categories and risk profile.
5. Subprocessors and transfers
Subprocessors may include Supabase, Stripe, Twilio, OpenAI, email, hosting and infrastructure providers. Their roles depend on enabled features. International transfers may occur and must be supported by appropriate safeguards where required.
6. Data subject rights
SIMCOAI will provide reasonable assistance to customer businesses responding to valid rights requests, subject to contractual arrangements and technical capability. Direct requests relating to a customer business's data may be redirected to that business.
7. Security incidents and enquiries
Customers should report suspected security incidents promptly through the contact page. SIMCOAI will investigate and communicate in accordance with applicable obligations.
Data processing terms
Enterprise customers and other eligible customers may request appropriate data processing terms and information about enabled subprocessors through the contact page.