Your receptionist now receives the specific reason a booking detail needs clarification, so it can explain what it could not capture and ask a focused follow-up in natural language.
Booking conversations also recognise requests such as “put it under Jake”, retain a chosen package while collecting other details, and keep vehicle information from replacing the caller’s name. Clearly spoken postcodes continue the booking; uncertain characters need clarification.
These changes passed offline transcript regression checks and an isolated booking-flow check. Live call behaviour remains under monitoring.