There is a page for them: simcoai.co.uk/technology. The AI models that answer your phone are SIMCOAI Cura 1, Sermo 1, Mens 1, Vis 1.1 and Viva 1. The voices are SIMCOAI Vox Prima 1, Vox Velox 1, Vox Clara 1, Vox Firma 1, Vox Artis 1 and Vox Magna 1. The speech engines that listen are SIMCOAI Auditus Vivus 1, Auditus Certus 1 and Auditus Communis 1. Each one says plainly what it is for, so choosing between them is a decision you can make rather than a guess.
Each name is a configuration we build and run — its own instructions, context routing, deadlines and guardrails — on top of a frontier base model. That is the part we control, which is why we can move to a better engine underneath without you having to re-choose anything or re-learn what you bought. We are not claiming to have trained a model from scratch, and we say so on the page.
The dashboard stopped showing you version strings. The voice readiness panel used to read like a list of other companies’ release notes; it names SIMCOAI Speech and SIMCOAI Voice now. Your usage rows say “speech minutes” and “voice minutes” rather than naming suppliers you never chose and cannot change.
Every provider we rely on is still named in full where it matters. Our privacy policy and GDPR page now carry a table mapping each SIMCOAI name to the company that actually processes that data, because naming who handles your customers’ information is a legal requirement rather than a presentational choice.
What changed
Names give customers a shared way to discuss the model that answers, the voice that speaks and the speech engine that listens. They make the settings and documentation easier to compare without treating all three as the same control.
The model influences the response, the voice influences its delivery, and recognition influences what the system hears. A wrong reference number and an incomplete policy answer therefore need different investigations.
Before and after
Before this update: This release introduced the published SIMCOAI naming scheme for models, voices and speech engines.
With this update: The settings and guides use customer-facing names so you can identify the choice you are making and follow the relevant documentation.
What it means for you
Start with the part of the conversation that needs improvement: hearing, answering or speaking. Check the current model and voice guides because later releases have updated the versions described at this launch.
The names refer to configurations operated by SIMCOAI. They are not a claim that SIMCOAI trained the underlying base models, and a familiar name can gain a newer supported version over time.