There is a page for them: simcoai.co.uk/technology. The AI models that answer your phone are SIMCOAI Lite, Swift, Core, Insight and Live. The voices are SIMCOAI Voice Rapid, Natural, Studio and Signature. The speech engines that listen are SIMCOAI Speech Live, Precise and Standard. Each one says plainly what it is for, so choosing between them is a decision you can make rather than a guess.
Each name is a configuration we build and run — its own instructions, context routing, deadlines and guardrails — on top of a frontier base model. That is the part we control, which is why we can move to a better engine underneath without you having to re-choose anything or re-learn what you bought. We are not claiming to have trained a model from scratch, and we say so on the page.
The dashboard stopped showing you version strings. The voice readiness panel used to read like a list of other companies’ release notes; it names SIMCOAI Speech and SIMCOAI Voice now. Your usage rows say “speech minutes” and “voice minutes” rather than naming suppliers you never chose and cannot change.
Every provider we rely on is still named in full where it matters. Our privacy policy and GDPR page now carry a table mapping each SIMCOAI name to the company that actually processes that data, because naming who handles your customers’ information is a legal requirement rather than a presentational choice.