Earlier today we fixed refunds being approved on a phone call without anyone checking. That fix did not cover every route in, and this one does. Refunds filed from your dashboard, or sent in by an integration through the API, were still being marked as refunded automatically on the same setting — the one labelled “create refund logs automatically”, which says in its own description that your receptionist never moves money itself. Recording a refund and approving one are now separate permissions on every route, using one shared rule rather than two that could drift apart.
If your account was set to review refunds, that is now honoured. Some accounts carry an older “review” setting from a previous version of the setup wizard. It was being read by almost nothing, so it could say review while a refund was approved. Where that setting exists and says review, refunds are recorded for your team and never approved automatically — whatever the other switches say. Accounts without it are unaffected.
Businesses that never set a trading name were being called “Your business”. That is the placeholder we fill in at signup, and it was appearing where customers could see it — including in the greeting callers hear, so some callers were told “you are through to Your business”. It is no longer shown as if it were a real name anywhere, and your dashboard now asks you to set one, since a real name is what your callers should hear.
One smaller thing on calls. If a caller started with a refund and then decided to book an appointment instead, your receptionist could still ask for an order number while confirming the appointment — a leftover from the earlier request that sent people hunting for something a booking never needed. It now asks only for what the booking actually needs.