You can now send what SIMCOAI takes on the phone into any of Zapier’s apps, without writing anything. Bookings into your calendar, escalations into Slack, new customers into your mailing list, refund requests to whoever approves them. Nine triggers, each firing the moment the record changes rather than on a delay. Setup is an API key from your dashboard pasted into Zapier. For developers there is also a CRM bridge that returns a customer and everything attached to them in one request, with incremental sync. How to connect Zapier
The dashboard now has a simple view. It hides the pages a new business does not need on day one — model routing, test labs, the API keys screen — and leaves the ones that decide whether your phone gets answered properly. Nothing is switched off and nothing stops working: it is hidden, not locked, and one button in the top bar shows everything again. New accounts start in the simple view; if you already have an account, nothing about your dashboard has changed.
And the guided tour now starts by itself the first time somebody opens the dashboard — including a team member signing in for the first time, who previously never saw it if they were on a shared computer. It has been rewritten from scratch: nine steps in the order a business actually needs them, each with one thing to do and how long it takes, and it remembers where you got to even if you switch machines. You can start it again whenever you like from the Command Centre.
Your receptionist also sounds less like a machine. We measured sixty real replies: it was using the caller’s name in ten of them and opening with “I can help” or “Of course”. A receptionist says your name once, not every sentence. It now leads with the answer, uses contractions, and reads a list of times aloud properly — “eight o’clock, nine o’clock or ten o’clock” rather than “8, 9 or 10 am”. Hear it in Call Studio