Order and refund conversations now compare complete phone numbers, keeping different numbers with the same ending separate.
Supported UK formats still match, and older matching orders remain visible even when unrelated newer orders share the same number ending.
Match the full contact number
Order ownership checks in conversations now compare complete phone numbers rather than only their ending. Different country codes remain distinct while supported UK formatting variants continue to match.
Order lookup checks the matching customer before choosing recent results, so an older matching order can be found among many newer unrelated orders. Freshly read order details take priority over a duplicate saved conversation snapshot.