Your phone receptionist keeps the chosen package and requested date when you give the time in a separate reply. Short package selections with a clear recognition error are matched only when one service fits, and ambiguous choices still need clarification.
Short email readbacks finish speaking through background noise and presence checks such as “hello”. Corrections still interrupt. If you ask whether the receptionist is there after the readback, it acknowledges you and asks for confirmation. Booking reviews use a concise condition description while keeping the full details in the booking record. Longer greetings keep complete sentences, so the opening stays brief and does not cut the receptionist’s introduction midway.
You can change the customer contact number in Email Branding. Booking confirmations use your saved company phone number, and custom email contact details can follow that number automatically.