The receptionist now repeats your email address and waits for you to confirm it before sending a booking verification code. A corrected address is checked again, and you can ask for a text link to type it instead.
When you use the details link, the call waits while you type and picks up the submitted form without needing you to speak again. Rejected email addresses stay rejected, so the conversation does not return to an old, incorrect address.
Short spoken time choices are understood in the booking conversation. If “three” sounds like “free”, the receptionist checks what you meant. Appointment options share a date once, and services with fixed start times offer those actual times.
After a booking is confirmed, asking whether everything is done keeps that booking confirmed. Your own appointment is no longer mistaken for a time someone else has taken.