Set your own booking questions

Choose exactly what the AI asks before it books. The new Questions tab in Bookings lets you add your own questions, such as a gate code or a paint finish, set each one as free text, yes or no, or a pick from a list, and put them in the order you want. The answers show on every booking.

You decide what gets asked

Until now the AI worked out what to ask from the booking rules you had written. You can now set the questions yourself. Open Bookings, then Questions, and pick from ready-made questions such as name, phone and address, or write your own, such as a gate code, which treatment someone wants or whether there are pets in the car.

Each question can be free text, yes or no, or a pick from a list. For yes or no questions you can say that anything other than yes means the team reviews the booking first. You can reorder questions, switch one off without deleting it, and go back to the booking-rules approach at any time.

See the answers on every booking

Whatever your customer says is saved with the booking under the name you gave the question. It appears in your bookings list, in full when you open the booking, and in the booking notes.

If you have not set up questions, nothing changes. The AI keeps working from your booking rules as before.

All updatesOlder update →
More like this

Other improvements.

Every update we publish, filterable by what kind of change it was.

Try SIMCOAI

See it working on your own phone line.

Start a 7-day trial and configure your AI front desk in the dashboard.