From around 19:55 on 1 September to 16:14 on 2 September, this status page showed the SIMCOAI API as a major outage with 0% uptime. The API was working normally the entire time — every sign-in, dashboard page and request was served correctly throughout. The problem was in the check this page itself uses to decide whether the API is healthy, not in the API.
The check was comparing some of its own settings against the wrong copy of them, after an earlier change the same day moved how SIMCOAI stores some of its own credentials into a more secure, dedicated store. Those settings were configured correctly and working the whole time — payments, calling, sign-in and every dashboard feature were unaffected — but the check kept looking in the old place and reported them as missing, which is what made this page report the whole service as down. It's been corrected and has stayed stable since. See the incident on our uptime page