The caller is already stuck
Someone locked out isn't calling ahead — they need someone moving now.
Someone locked out doesn't want to hear a hold tune.
Almost every call to a locksmith is urgent by definition — someone is standing outside their own door. SIMCOAI answers immediately, takes the details needed to get a person on the way, and books routine work like lock upgrades against your real diary.
The problem
Nearly every call here is an emergency.
Unlike most trades, there's rarely a version of this call that can wait.
You're already on a job
Answering a second call mid-callout means stopping the first one.
Routine work still needs a diary
Lock upgrades and non-urgent fitting work need booking properly, not squeezed in around emergencies.
What SIMCOAI does
Built to get a person moving fast, and book what isn't urgent properly.
Nothing here is generic — it only offers what your dashboard says is true.
Emergencies go straight to a person
A lockout or break-in call is escalated immediately based on the rules you set, with the caller's location and situation passed on.
Routine work booked against your real diary
Lock changes, upgrades and non-urgent fitting are offered from your real availability, not guessed at.
The caller confirms before it's booked
A routine appointment is read back and confirmed before it lands in your diary.
Returning customers are recognised
A number that's called before is matched to a customer record.
Every call is logged
What was asked, what was booked and what was escalated is on record, not relayed from memory.
Never a price or an ETA promise
SIMCOAI does not quote a callout price or promise a specific arrival time — it passes the details to your team, who decide.
Common questions
What locksmiths ask before setting this up.
Will it try to quote a price for a callout?
No. It never quotes a price. It takes the caller's details and location and passes them straight to your team.
How fast does an emergency call get through to a person?
Immediately, based on the escalation rules you set — a lockout call isn't queued or booked as a routine appointment.
Can it still book non-urgent work, like lock upgrades?
Yes, against your real diary and availability.
Does it recognise a returning customer?
Yes. Returning numbers are matched to one customer record.
More
The features behind this.
Escalations
Safety, complaints and payment topics handed to a person, never automated.
Bookings
Appointments offered and taken from your real timetable, with double-booking prevented.
Customer records
One record per customer, and returning callers recognised before they speak.
Ready to try it
Hear it before you set anything up.
The voice demo runs live in your browser, no signup needed — try a call shaped like the ones you actually get.