Two call types, one desk
An eye-test booking and a frame-ready enquiry need different questions asked, often by the same one or two staff members.
Two different calls, answered by the same phone.
An optician's phone rings for two very different reasons — a new eye test, and a patient asking if their glasses are ready. SIMCOAI answers both correctly from the start, booking the first against your real timetable and logging the second properly instead of guessing.
The problem
Not every call is a booking.
Treating every call as if it's the same thing is how the wrong details end up on file.
Test-chair time is limited
The optometrist's time is the constrained resource, and it books out fast around opening hours.
A missed call still needs a note
If nobody was free to answer, there's no way to know later whether it mattered.
What SIMCOAI does
Built from your real timetable, your real stock questions.
Nothing here is generic — it only offers what your dashboard says is true.
Books eye tests against real capacity
Appointment slots reflect your optometrist's actual availability and appointment length, not a guess.
Frame-collection calls handled on their own terms
A caller asking if an order's ready is logged as that, not forced through a booking flow that doesn't fit.
The caller confirms before it's booked
A new appointment is read back and confirmed before it's added to your diary.
Returning patients are recognised
A number that's called before is matched to a patient record, so history isn't started from nothing.
Clinical questions go to a person
Anything about eye health, symptoms or an existing prescription is escalated to your team rather than answered by AI.
Never a clinical judgement
SIMCOAI does not assess symptoms or advise on eye health — it books and logs what you've configured and hands the rest to a person.
Common questions
What opticians ask before setting this up.
Can it tell a booking call apart from a collection enquiry?
Yes — the two are handled as distinct call types, so a caller asking if their glasses are ready isn't pushed through a booking flow.
Will it comment on symptoms someone describes?
No. Anything about eye health or symptoms is handed straight to your team rather than answered by AI.
Does it know a returning patient?
Yes. Returning numbers are matched to one patient record.
Can it book around one optometrist's specific hours?
Yes — your real timetable, including individual practitioner availability, is what it books against.
More
The features behind this.
Bookings
Appointments offered and taken from your real timetable, with double-booking prevented.
Escalations
Safety, complaints and payment topics handed to a person, never automated.
Customer records
One record per customer, and returning callers recognised before they speak.
Ready to try it
Hear it before you set anything up.
The voice demo runs live in your browser, no signup needed — try a call shaped like the ones you actually get.