Enquiries come at any hour
A prospective tenant browsing listings in the evening doesn't wait until 9am to call — and often doesn't call back if nobody answers.
An enquiry that isn't answered is an instruction you don't get.
Whoever calls a letting or estate agent about a viewing tends to call the next one on the list if nobody picks up. SIMCOAI books viewings from your real diary, and puts a tenant's urgent maintenance call in front of a person straight away.
The problem
Viewings, valuations and tenant issues, all on one line.
Not every call is a booking
Some calls want a viewing. Others are a tenant reporting something that genuinely can't wait, and the two need different handling.
Agents are out at viewings
The people best placed to answer a call are often the ones physically out of the office showing a property.
What SIMCOAI does
Books viewings, escalates the rest.
Viewings booked from real availability
Set the properties and agent windows you're booking against, and SIMCOAI offers only genuinely free times.
Urgent maintenance goes to a person
Escalation rules you set decide what's urgent. A tenant reporting a safety issue is routed to your team, not queued as an ordinary enquiry.
The caller confirms before it's booked
The viewing time is read back and confirmed before it's created, catching a mis-heard day or time on the call.
Prospective tenants and buyers recognised
A number that's called before is matched to one customer record, with earlier enquiries already on file.
No negotiation, no advice
SIMCOAI does not discuss rent, an offer or contract terms. It books appointments and captures enquiries for your team to follow up.
Out-of-hours calls still land somewhere
An evening enquiry is captured against a customer record rather than lost to a call that rang out.
Common questions
What agents ask before setting this up.
Can it book a viewing straight into the diary?
Yes. Set the properties or agents and their available windows in the dashboard, and it offers only genuinely free times.
What about a tenant reporting an emergency?
You decide what counts as urgent in the dashboard. A safety issue is typically routed straight to a person rather than logged as an ordinary enquiry.
Does it recognise a returning caller?
Yes — a number that's called before is matched to one customer record, so an earlier enquiry is already on file.
Can it discuss rent or contract terms?
No. It books appointments and captures enquiries — it does not negotiate rent or advise on contract terms. Those go to your team.
More
The features behind this.
Bookings
Viewings offered and taken from your real diary.
Escalations
Safety and urgent maintenance topics handed to a person, never automated.
Customer records
One record per person, and returning callers recognised before they speak.
Ready to try it
Hear it before you set anything up.
The voice demo runs live in your browser, no signup needed.