Set your bookable hours, how long each service takes and how many you can run at once, and the AI offers times from that diary instead of taking a message. It will not offer a slot that is already full, one you are closed for, or one that has already passed — and it understands how people actually say times, from “half past two” to “the first one”.
What changed
The appointment diary gives the receptionist a set of actual bookable times to work from. Opening hours, service duration and capacity decide what can be offered rather than leaving the call as an unstructured request.
For example, a service lasting an hour needs a full usable hour, not merely a start time during opening hours. Capacity also matters when the business can handle more than one appointment at once.
Before and after
Before this update: The alternative described by this launch was taking a message about the time a caller wanted rather than offering times from a configured diary.
With this update: The receptionist offers diary-based slots and excludes those already full, outside bookable hours or in the past. Spoken choices such as “half past two” or “the first one” can be understood in context.
What it means for you
Set your service durations, capacity and bookable hours before relying on the diary. Review representative dates to make sure the available times reflect how the business actually works.
The quality of the offered slots depends on the diary settings and existing bookings. Review your confirmation process and later named-staff settings if particular appointments require a specific person.