Asking to escalate a refund query now starts the team-review process even when the refund is already recorded. Verification follows the review request instead of repeatedly returning to the closed refund. Simple greetings and requests for an order number also answer sooner, and short replies keep their complete sentences.
More like this
Other bug fixes.
Every update we publish, filterable by what kind of change it was.
Fixed: receptionist stops when you withdraw a request
1 October 2026
Fixed: receptionist follow-up memory and answer streaming
1 October 2026
Fixed: calls interrupted during service updates
1 October 2026
Try SIMCOAI
See it working on your own phone line.
Start a 7-day trial and configure your AI front desk in the dashboard.