Saying you are looking to book a service now continues the conversation instead of asking you to wait. Spoken email requests such as “can you use” are kept separate from the address, and rejecting an address clears it before you give a replacement.
Text-link offers recognise more ways of asking whether you would like a link. Confirmed-booking follow-ups repeat the booked service, date and time, with the demo diary notice where applicable. Choosing the number you are calling from stays recorded, and driveway or private parking answers move on to the next booking question.
These changes passed offline conversation checks and booking verification checks in an isolated test account. Live call behaviour remains under monitoring.