Calling a customer back from an escalation or record now opens the live Call Studio room. Staff can speak hands-free, mute and hang up, using only an active business number assigned to their account. Monthly callback allowances appear on the pricing page and are checked when a call starts.
You can also release an assigned number from Your phone numbers after confirming it. When a plan ends or its number allowance drops, SIMCOAI releases numbers that no longer fit the plan; a first failed payment alone does not release them. Email Studio preferences now save without repainting the whole page, and their checkboxes display correctly.