Trial reminders, invoices, receipts, payment notices, product updates and workflow alerts now arrive as clearly branded SIMCOAI emails.
What changed
The branded email lifecycle brings account and service messages into a recognisable SIMCOAI format. It covers trial reminders, invoices, receipts, payment notices, workflow alerts and product updates.
The purpose is to make a message’s role easier to understand: a payment notice needs a different response from an optional product update, even when both arrive from the same service.
Before and after
Before this update: This release introduced the consistent branded lifecycle described here. It did not create a new entitlement to send every kind of message regardless of your preferences.
With this update: Account events use recognisable SIMCOAI emails, with the subject and content explaining the event or action involved.
What it means for you
Keep your account email address current and read notices about payment or trial status when they arrive. Use the message’s purpose to decide whether you need to review the dashboard or simply read an update.
Marketing and news preferences are separate from essential billing, security and workflow messages. Optional updates do not replace operational notices, and unsubscribing from marketing does not remove the account’s service responsibilities.