The receptionist now keeps each booking answer aligned with the question it asks. Vehicle make and model are held separately, so corrections keep the other detail and receive a fresh confirmation.
If you do not know a required registration, the receptionist can collect the other details first and then return to it. Your booking cannot be confirmed while a required detail is missing. Cleaning descriptions and other sentences are rejected as registrations.
Questions about the business return to the same booking step. Spelled registration and postcode details cannot start email collection or replace your contact number, and saved contact details remain separate from details you have spoken.