If you cannot provide an order number, giving contact details now moves the refund conversation forward instead of asking for those details again. We also made record-ownership guidance consistent across AI replies: quoting a reference number alone does not establish that a record belongs to the caller.
More like this
Other bug fixes.
Every update we publish, filterable by what kind of change it was.
Fixed: receptionist stops when you withdraw a request
1 October 2026
Fixed: receptionist follow-up memory and answer streaming
1 October 2026
Fixed: calls interrupted during service updates
1 October 2026
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