Call Studio showed a voice model as part of your plan, but there was no way to actually pick between them. Growth, Pro, Enterprise and SIMCOAI Voices add-on accounts can now choose from four live-call voice models directly in Call Studio — SIMCOAI Vox Prima 1, Rapid, Natural and Classic — each trading off speed, cost and warmth differently. Random voice rotation was also checked over and a rare case where the readiness panel could show a voice picked for a different account has been fixed.
What changed
This release made the live-call speech model an actual customer choice rather than simply a plan detail shown in Call Studio. It gave eligible accounts a way to weigh responsiveness, cost and the character of the spoken reply.
The original release offered Vox Prima 1, Rapid, Natural and Classic. These names describe the choices available at that launch; the current picker is the place to check which generations your line supports today.
Before and after
Before this update: Call Studio displayed a voice model as part of the plan, but customers could not choose between the available models themselves.
With this update: Eligible Growth, Pro, Enterprise and SIMCOAI Voices accounts can select a supported live-call model in Call Studio rather than accepting an unchangeable displayed choice.
What it means for you
Compare options using the same greeting or sample text so you can hear differences in pacing and delivery. Check the choices your own account shows, because eligibility and compatibility determine what can be selected.
The selected speech model is separate from the speaking voice’s identity. Later voice releases may change the supported options; this article records the original introduction of customer choice rather than promising that every old option remains available.