Call Studio's test button used to record what you said, send it off, then play back one reply at a time — closer to a chat box than a phone call. It now places a genuine, two-way call straight from your browser to your actual receptionist, using your real greeting, voice, opening hours and booking diary. You can talk over it and it can talk over you, exactly like a real caller would experience. A simple "who's talking" display shows you and your receptionist as the call happens. Because it's a real call, it uses the same call minutes and voice allowance a genuine customer call would.
What changed
The Call Studio conversation test now lets you speak to the actual receptionist in a two-way browser call. It uses the greeting, voice, opening hours and booking diary that your real callers encounter.
This makes it possible to assess a conversation rather than isolated answers: whether the greeting sounds right, whether the assistant follows your business setup and how the exchange feels when somebody interrupts.
Before and after
Before this update: The test recorded a turn, sent it for a reply and played back one answer at a time. That behaved more like a spoken chat box than an ongoing phone call.
With this update: The button starts a real browser call with simultaneous speaking and listening. A display shows who is talking while the conversation runs.
What it means for you
Check your configuration first and choose a representative enquiry before starting a test. Review the outcome against your opening hours and diary instead of judging only how pleasant the voice sounds.
This test consumes the same call minutes and voice allowance as a customer call. It is a real call to your receptionist, so use it deliberately rather than treating it as an unlimited preview.