Until now, the SIMCOAI Zapier app could send data out of SIMCOAI, and only create or update orders and customers from another app. It can now log a booking, a refund request or an escalation from any app that connects to Zapier — a call centre tool raising an escalation, a form builder logging a booking request, an accounting app flagging a refund.
A single "Update a Record" action replaces needing four separate ones. Pick the record type, paste in an ID from an earlier step in your Zap, and set a new status or notes — the same action covers orders, refunds, bookings and escalations, which is what makes setting up a Zap simpler than before.
All six actions are tested against the live SIMCOAI API. See the full list of triggers and actions